Refund Policy

Refund Eligibility

We at Strength Supply Co strive to ensure the satisfaction of our customers with every purchase. If you are not entirely satisfied with your purchase of fitness equipment, you may be eligible for a refund subject to the terms outlined in this policy.

Return Period

You may initiate a request for a refund within 14 days from the date of purchase. After this period, we regret that we cannot offer you a refund.

Eligible Products

Please be aware that, due to the inherent challenges associated with shipping heavy items, we regret to inform you that scratches and minor dents on the product's surface will not be eligible for refunds. We understand that such cosmetic imperfections can occur during transit, and while we take every precaution to ensure safe packaging, the nature of transporting weighty items can occasionally result in minor aesthetic flaws. We appreciate your understanding in this matter. For a refund request to be considered, the product must demonstrate a compromise in its functional capabilities. We require that the product's core functionality is affected to a significant degree. This criterion ensures that refunds are provided for substantial issues that hinder the intended purpose of the item.

Refund Process

To initiate the refund process, please follow these steps:

1. Contact our Customer Service team at strengthsupplycompany@gmail.com and provide your order number and a brief explanation of the reason for your refund request.
2. Our Customer Service team will guide you through the necessary steps, including providing you with a return authorization if your request is eligible.
3. Pack the product securely in its original packaging along with any included accessories and documentation.
4. Ship the package to the address provided by our Customer Service team.

Inspection and Approval

Upon receiving the returned product, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If the product passes inspection, we will proceed with the refund process.

Refund Options

Depending on the original payment method used for the purchase, the refund will be processed in one of the following ways:

1. Credit Card Payment: The refund amount will be credited back to the original credit card used for the purchase within 30 business days.
2. Bank Transfer: You will need to provide your bank account details, and the refund amount will be transferred within 14 business days.
3. Store Credit: If you prefer, we can issue a store credit for the refunded amount, which you can use towards future purchases on our website.

Non-Refundable Items

Certain items are not eligible for refunds, including:

1. Products that have been used, damaged, or altered from their original condition.
2. Products without their original packaging or missing accessories.
3. Customized or personalized products.
4. Gift cards.

Shipping Costs

Shipping costs for returning the product are the responsibility of the customer unless the return is due to a mistake on our part, such as shipping the wrong item.

Contact Us

1. SSCO Strength Supply (LA0038263-W)
2. Address : A5-6 The Tube, Menara Prima Jalan PJU 1/37, Dataran Prima PJ 47301 Selangor
3. Google Map : https://goo.gl/maps/ZDJDWnBcRD8xsh2T8
4. Waze : https://waze.com/ul/hw281xzg0e
5. Email : strengthsupplycompany@gmail.com
6. WhatsApp : https://wa.link/7szby7
7. Phone : +60103375051
8. Instagram : @strengthsupply.co
9. Facebook : Strength Supply Co